The Customer Service and Sales Manager Role at the British Council
Job Responsibilities
The Customer Service and Sales Manager is responsible for leading the customer management and sales function at the British Council. Their primary goal is to meet the Exams sales targets and KPIs while ensuring a positive experience for customers, clients, and stakeholders as per the agreed Service Level Agreement.
The British Council is a leading organization that works directly with individuals to help them improve their lives and contribute to a better world in collaboration with the UK. The organization supports individuals in building networks, exploring creative ideas, learning English, getting a high-quality education, and gaining internationally recognized qualifications.
Job Qualifications
Applicants for the Customer Service and Sales Manager position should meet the following qualifications:
- University Degree or equivalent professional experience
- At least three years of experience in sales strategies and customer relationship management
- Desirable qualifications include Customer Service Professional, Marketing, and knowledge of SAP and CRM
Application Procedures: How To Apply
- Interested and qualified individuals should visit the Application Portal.
- Read through the job offer.
- Click on the “Apply” button.
- Fill out the recruitment form.
- Submit the application.
The application deadline is 2 October 2023. Please include a supporting statement that highlights your skills, knowledge, and experience, as this information will be used in the shortlisting assessment.
