Airtel Nigeria Recruitment – Airtel Nigeria is currently accepting applications from individuals interested in working as a Customer Service Application Subject Matter Expert (SME). If you are eligible, you can apply using the application link provided below.
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Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria with its headquarters in Lagos. The company is one of the top four mobile service providers in the country, serving more than 39.8 million customers with a range of mobile and enterprise services, including 2G, 3G, and 4G wireless services.
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Below is the position available for recruitment:
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Job Title: Customer Service Application Subject Matter Expert (SME)
Location: Lagos
Employment Type: Full Time
Job Description
- The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
- This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application led to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.
Responsibilities
- Delivering activities in line with Customer Service Application domain strategy and initiatives to support IT enablement to drive sales in Airtel Nigeria.
- Leading delivery of projects of applicable domain in Airtel Nigeria that attribute to the success of Airtel Nigeria business by collaborating with cross functional teams.
- Optimizing change requirement delivery for faster time to market and ensuring first time right efficiency.
- Promoting continuous improvement of processes and delivery of results within assigned domain. Ensuring business value creation through simplifying application design, simplifying customer experience and efficient deliveries.
- Ensuring appropriate Governance mechanisms for successful implementation of projects.
- Delivering On-schedule, on-budget of IT solutions to facilitate commercial products delivery.
Eligibility Criteria for the Airtel Nigeria Recruitment
- M.Sc/ Bachelor’s Degree in Computer Science, Systems Analysis or a related study.
- Five to Seven (5-7) years of work experience on Customer Service domain’s Application design and delivery.
- Demonstrated experience in delivering project on relevant domain.
- Experiencing in redesigning and simplifying the products, services and processes.
- Experience working in multi-vendor managed service IT operating model.
- Structured approach to work, with the ability to plan, and organize larger activities.
- Clear in communication, both written and verbal.
- Ability to assess the value from functions and capabilities of new technologies finding appropriate technical solutions.
- Knowledge of business process re-engineering principles and processes.
How to Apply for the Airtel Nigeria Recruitment
Interested and qualified candidates should:
Click here to apply
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