Description

We are looking for an upbeat, passionate and honest individual to join our team, preferably someone who is looking to grow with us, and someone who really takes health care to the next level when it comes to dealing with patients. The duties associated with our open position for the Orleans Cardiopulmonary Group are to answer and forward telephone calls, schedule appointments, communicate with Physicians, greet patients arriving at the office, direct patients to the appropriate health professional or service, and perform other related duties. Must be detail-oriented and able to read and write in the English language as our medical records are transcribed in English.

The position requires at least 1-2 years of experience as a clerk or receptionist preferably in a medical environment such as a clinic or a family health team. Experience with Electronic Medical Record Software would be an asset. Our clinic currently uses Oscar EMR.

Primary Duties and Responsibilities

• Answer incoming emails and calls using the proper telephone etiquette during office hours
• Book patient appointments
• Respond to enquiries using official language of the caller
• Follow-up telephone calls for “no show” patients
• Greet patients in a caring, welcoming and professional manner
• Work collaboratively with needs of allied health professionals
• File and maintain patient charts
• Photocopy, fax, scan and email duties as required
• Prepare patient receipts as required
• Open and file/distribute incoming mail accurately and efficiently